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Privacy Policy

Introduction

ExceptionalBNB (“we,” “us,” or “our”) is committed to safeguarding the privacy of all users of our short-term rental listing platform. This Privacy Policy applies to the collection, use, and disclosure of your personal information on our website and any affiliated services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our Services, we may collect the following categories of personal information:

Account Information: This includes your name, contact details (such as email, address, and phone number), profile picture, and other information you provide when you register an account or update your profile.

Financial Information: If you make a booking or list your property, we may collect your financial information, including credit card information, bank account details, and transaction history.

Usage Information: This includes your search queries, preferences, listings you have viewed or saved, and your interactions with other users.

Technical Information: We collect information about your device, such as IP address, operating system, browser type, and other related technical details.

Communications: We may collect information from your communications with us, including any messages you send to us or other users through our platform.

How We Use Your Information

We use your personal information to:

Provide and improve our Services, including to process transactions, prevent fraud, customize your user experience, and for analytics and quality control purposes.

Communicate with you, including to respond to your inquiries, send you notifications, and provide you with relevant advertising.

Enforce our Terms of Service, comply with legal obligations, and protect the rights and safety of our users and third parties.

How We Share Your Information

With other users: If you make a booking, we may share your name, profile, and other necessary information with the property owner.

With service providers: We may share your information with third parties who provide services on our behalf, such as payment processors, analytics providers, and technical service providers.

For legal reasons: We may share your information if required by law, in response to legal processes, or to protect our rights and property or the safety of others.

Security Measures

We employ physical, technical, and administrative measures to secure your personal information from unauthorized access and disclosure. However, we cannot guarantee absolute security as no method of transmission or storage is completely secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or limit the use of your personal data. If you wish to exercise these rights, please contact us at cs@exceptionalbnb.com

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page or through other appropriate communication channels.

GDPR Compliance

Data Processing and Legal Basis

ExceptionalBNB complies with the principles of the General Data Protection Regulation (GDPR). We ensure lawful processing of your personal data based on explicit consent, fulfillment of a contract, or legitimate interests pursued by ExceptionalBNB, unless such interests are overridden by your interests or fundamental rights and freedoms.

Rights of Individuals Located in the European Union (EU)

If you are located in the EU, you have the following rights regarding your personal data:

Right of Access: You have the right to request access to your personal data we hold.

Right to Rectification: If the personal data we hold about you is incorrect or incomplete, you have the right to have this information corrected or completed.

Right to Erasure (‘Right to be Forgotten’): You have the right to request the deletion or removal of your personal data in certain circumstances.

Right to Restrict Processing: Under certain conditions, you have the right to restrict the processing of your personal data.

Right to Data Portability: You have the right to move, copy or transfer your personal data from our IT environment to another, in a safe and secure way, without hindrance to usability.

Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.

Right to Lodge a Complaint: If you feel that your personal data has been processed in a way that does not meet GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority in your member state.

To exercise any of these rights, please contact us at cs@exceptionalbnb.com. Please note that we may need to verify your identity before implementing your request.

Transfers of Personal Data Outside of the EU

ExceptionalBNB is a global service. For this reason, we may transfer your personal data outside of the European Economic Area (EEA) to countries that may not provide the same level of data protection. In such cases, we will ensure that there are adequate safeguards in place to protect your personal data that comply with our legal obligations. The safeguard might be a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission for transfers of personal data to third countries.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at cs@exceptionalbnb.com